HS Scheduling: Schedule Score – Hotschedules

What Is Schedule Score?

Schedule Score helps you quickly understand how well your weekly schedule aligns with your labor needs, employee availability, and configured labor rules. It highlights opportunities to improve efficiency, control labor costs, and reduce compliance risk; before you publish your schedule.

Why Use Schedule Score?

Using Schedule Score helps you:

Build schedules that better match forecasted demand
Reduce over- or under-scheduling
Catch potential issues before publishing
Make confident, data-informed scheduling decisions

We recommend reviewing your Schedule Score before publishing each week’s schedule.

How to Use Schedule Score

Step 1: Open Your Schedule

Go to Scheduling and select the week you want to review (or create a new schedule).

Step 2: Build Your Schedule

Create your schedule as you normally would:

Add shifts
Assign employees
Adjust coverage as needed

You can score a schedule either before or after publishing, but scoring before publishing is recommended.

Step 3: Score Your Schedule

Click Score My Schedule at the top of the Scheduling page.

A Select Schedule window will appear.

Step 4: Choose What to Score

Select one or more schedules (for example: Bar, FOH, BOH, Manager).

Only schedules with assigned shifts can be scored
You can score multiple schedules at the same time

Click Score to continue.

Step 5: Review Your Results

A panel opens on the right showing:

Overall Schedule Score – An average score for all selected schedules
Individual Schedule Scores – Separate scores for each schedule
Recommendations – Clear, prioritized suggestions to improve your score

You can update your schedule and rescore at any time. Scores do not update automatically after changes.

Understanding Your Score

Schedule Score uses simple color ranges so you can understand results at a glance:

🟩 90–100% — Excellent
Your schedule is well aligned. Only minor or low-impact adjustments may be needed.
🟨 75–89% — Consider Revising
Your schedule is generally solid, but improvements could help reduce cost or risk.
🟥 Below 75% — Should Revise
Your schedule has important issues that should be reviewed and adjusted.

Note: The Learn More link in the tooltip directs to the HotSchedules support article: HS ASC: Schedule Score: Configure Parameters for your locations .

Recommendations Explained

Overview

Schedule Score helps scheduling managers identify potential compliance risks and take corrective action quickly. Recommendations and alerts are shown only when applicable and are organized by rule type for faster review.

How Schedule Score Recommendations Are Organized

Schedule Score recommendations are grouped by rule type and displayed in a clear, scannable format. Only rules that require attention appear, allowing managers to focus on what needs action.

Minor Rule Recommendations

Minor Rule recommendations appear only when applicable and are grouped into rule-specific sections, including:
- Maximum Days per Week
- Maximum Daily Hours
- Maximum Weekly Hours
- Maximum Consecutive Days
- Shift Time Constraints (earliest start or latest end)

Minimum Shift, Spread of Hours, and Split Shift

These recommendations are presented in a structured, list-based format with clear, actionable guidance. Only required time adjustments are shown, and hours and minutes appear only when needed.

Threshold Alerts

Threshold violations are displayed as Threshold Alerts and appear only when an employee exceeds a defined limit. Alerts use employee-specific threshold values and may be grouped by:
- Daily Hours
- Weekly Hours
- Days Scheduled per Week
- Maximum Consecutive Days
- Hours Between Shifts (where supported)

Employee Availability Conflicts

The Availability section has been renamed to Employee Availability Conflicts for clarity.
Recommendations are now presented in a cleaner, list-based format.
Guidance is more direct and focused on specific actions managers can take to resolve conflicts.
Supports multiple unavailable time ranges and multiple shifts per employee.

Overtime Violations

The Overtime section has been renamed to Overtime Violations to better reflect its purpose.
A clear summary now highlights total weekly overtime hours and estimated profit impact.
Recommendations are displayed as direct, actionable steps to help reduce overtime.
Terminology is now consistent across Schedule Score and ASC configuration.

Right to Rest Recommendations

Right to Rest recommendations appear only when violations exist. Each entry shows the employee name, required rest period, and affected day(s) in a clear, actionable format.

When Recommendations and Alerts Appear

If no recommendations or alerts are shown, no action is required for that rule at that time.

If Labor Optimization is enabled, you may also see insights comparing scheduled vs. forecasted hours by day or job.

Viewing Past Scores

You can view Schedule Scores for past and future weeks, but:

Scores can not be generated for past schedules.
The Score My Schedule button is unavailable for past weeks

To view previous results, open Schedule Score from the Scheduling menu or run the Schedule Score History Report.

Schedule Score History Report

The Schedule Score History Report lets you review past Schedule Scores for your location and track trends over time.

How to Access the Report

Go to:
Reports → Schedules and Rosters → Schedule Score History Report

What You’ll See

The report includes:

Schedule Scores for each week
Who scored the schedule
Number of recommendations identified
Areas that required review, based on the rules applied at the time

Use this report to understand how your scheduling performance has changed over time and to support ongoing improvements.

Best Practice

Make Schedule Score part of your weekly routine. Reviewing and adjusting your schedule before publishing can improve efficiency, reduce labor costs, and support compliance week after week.

Getting Access to Schedule Score

Schedule Score may not be enabled for all locations by default.

If you don’t see the Score My Schedule option in Scheduling, Contact Support to request access. Once enabled, no additional setup is required to start using Schedule Score.